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We endeavour to reply to all enquiries within 2 working days.

Risk Factor,
Adam House,
Ripon Way,
Harrogate,
North Yorkshire,
HG1 2AU

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.